Office of Child Development and Early Learning (OCDEL) Research

To obtain family input and information regarding family outcomes related to OCDEL programs.

Mail Survey

Overall the results of the survey show a very high level of satisfaction.

Items that showed very high satisfaction across the OCDEL programs included:
• Staff respected my culture.
• Staff made it easy to talk to them about my child and our family.

Items that showed a lesser level of family “agreement” or satisfaction included:
• Staff asked me what I like and don’t like about the program
• Staff helped me access other programs and/or services.

Items that showed some variation between programs in satisfaction levels included:
•  Staff was honest, even if they had difficult things to discuss.
• Staff asked me about how well the program is meeting the needs of my child.

Data from OCDEL family survey is used at both the state, local and regional levels to inform Continuous Quality Improvement Practices.

EI receives county reports; PA PKC grantees receive individual reports.